Cancellation conditions winter 2020/21:

In case of cancellation we appreciate being notified in good time. It is a shame to leave rooms empty that someone else would have loved to book.

  • Up to 10 days before the holiday = free of charge
  • 
From 9 days until 1 day before the holiday = 70 % of total booking price
  • For late arrival or early departure
 we charge the full booking price = 100%

Free cancellation guaranteed up until 48 hours before arrival:

  • In case of a travel warning or in case of a quarantine order issued by the state for homeward-bound travellers
  • In case you have been tested positive for Covid-19

The right of revocation under § 18 (1) 10 FAGG (Austrian Distance Selling Act) is not applicable, the general terms and conditions for Austrian hotels apply.  – General Terms and Conditions – PDF

Be on the safe side -
 with travel cancellation insurance “Storno Plus”. We are happy to book it for you! versicherung.penzinghof.at

Cancellation conditions summer 2020:

Cancellations sound annoying and are a nuisance. It is a shame when rooms that others would have liked to book stay vacant. Our request to you: In case of cancellation we appreciate being notified in good time.

Cancellation conditions:

Up to 31 days before the holiday = free of charge
From 30 days – 8 days = 40 % of total booking price
From 7 days – 1 day = 70 % of total booking price
For late arrival or early departure we charge the full booking price = 100%

There is no right of withdrawal according to 18 Abs. 1 Z. 10 FAGG, instead the AGBH (General Terms and Conditions of business for the Hotel Industry)apply to our house.